CONTACT CENTER SERVICES

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Hosted Contact Center

In today’s complex global environment of new technology, product sourcing, and labor markets, iPRIMA Contac Center Services offers call center solutions that are in the forefront of accelerating call center performance.

The Hosted Contact Center market is outpacing the rest of the industry as an increasing number of contact centers make the switch from legacy software and equipment which they maintain in-house to hosted solutions provided over the internet as Software-as-a-Service. Hosted Contact Center offerings provide benefits like lower infrastructure maintenance costs, flexible agent staffing, and quick time to deploy.

 

Features

  • • Multi-Tenant
  • • Call Flow Designer (IVR)
  • • Scheduler
  • • Queue Manager
  • • Agent Manager
  • • Automatic Call Distribution
  • • Message-on-Hold/Position Announcement
  • • Unified Messaging
  • • Call Statistic Reporting
  • • Supervisor Monitor
  • • SIP PBX
  • • Fax Server
  • • SMS Server
  • • CRM

 

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